Your internship will see you assisting the Development team with a large focus on UX Research and Human Robot Interaction. Your responsibilities will include:
-Facilitate user interviews and usability sessions.
-Identify improvement opportunities, errors, and flaws that could negatively affect the user journey and experience.
-Use research to evaluate and test existing products and to identify gaps and usability issues.
-Develop UX outputs like customer journey maps, service blueprints, personas, etc. to be used by the development team.
-Synthesize user feedback and findings to ideate on solutions with the development team.
-Help perform pre and post development usability testing to validate business needs and user goals.
-Document user stories related to these improvements and share them with the development team.